Shipper portal software for small 3PLs. A read-only shipment status login for your top shippers.
The 3PL's account manager or owner fields where-is-my-order calls and emails from shipper customers all day. To answer one, they pull data from a basic WMS export, the freight TMS or carrier tracking sites, and a pile of email confirmations, then cobble a status update together in Excel or reply by email. The data lives in three or four systems and one person's inbox.
It starts when a shipper logs in.
A shipper wants to know where their freight is, so they call or email the one person who can answer. To track down a single status, the account manager bounces between a WMS export, the carrier's tracking site, and a thread of email confirmations, then types the update back by hand. By the time the answer goes out, the next where-is-my-order call is already ringing, and the real work waits. The shipper just wanted a screen they could check themselves.
From shipper login to live status.
- 01
We sync from your primary system
Pilot weeks 1 to 2: we wire up a live sync from the single system that holds your shipment status today (WMS or freight TMS). Live as the source allows, not a daily dump.
- 02
Each shipper gets a branded login
One URL per shipper, branded to your operation. They see only their own orders. No multi-tenant complexity in the pilot, just clean access for the top shippers you want self-serving today.
- 03
Read-only current shipment status
Order number, carrier, current status, ETA. Pulled live from your primary system. No inventory, no 30-day history, no multi-source sync in the pilot. That comes after.
- 04
Account manager handles real escalations
The routine "where's my order?" question answers itself. Your account manager picks up the calls that actually need a human.
30-day proof.
The pilot delivers one thing: a read-only shipment-status view your top shippers can log into instead of calling. We pick the single source that holds your status today (your WMS or your freight TMS) and wire a live sync to one branded login per shipper. By day 30, your account manager fields measurably fewer where-is-my-order calls and emails on the shippers who got the login.
From there it grows. On the monthly, the next tool layers in live on-hand inventory from your WMS. The one after adds 30-day shipment history with POD download. The one after pulls in carrier confirmations as a second source so the status view does not stop at the warehouse door. Eventually the destination is the full customer-360 portal. The pilot is the first brick.
Your monthly is flat once the pilot graduates onto Starter. Small refinements to the running portal stay included. Adding inventory, history, or a new sync source is a new tool, and we tell you about it openly before we build it. Most 3PLs grow into Growth tier across the first year as more shippers get logged in and more views get added.
$800 pilot: a read-only shipment-status login for your top shippers, synced from your primary system. 1 to 3 weeks to build, 30 days live. After the pilot, the engagement graduates onto Starter ($295/mo). The portal grows from there as inventory, history, and additional syncs layer in.
The 3PLs and carriers this portal is built for.
This fits small and mid-sized 3PLs, freight forwarders, and asset-light carriers whose shipper base is concentrated (the top 5 to 10 customers generate 60 to 80 percent of status-call volume). Typical fit: 10 to 50 truck regional carriers, asset-light 3PLs, freight brokerages with consistent shipper relationships, and warehousing-storage operations with a recurring shipper base. It does not fit one-time spot-market freight where every load has a different shipper, or carriers whose customers prefer phone contact as a service feature rather than a tax.
It reads the system that already holds your shipment status.
The pilot reads from your single primary system (WMS or freight TMS) and serves a read-only status view to one branded shipper login. No second-source sync, no carrier confirmation parsing, no inventory pull in the pilot. As the tool grows on the monthly, inventory, 30-day history, carrier confirmation parsing, and additional sync sources get layered in one tool at a time. WMS migration is never required.
See it in motion ↓How a status lookup runs once the shipper self-serves.
Questions 3PLs ask about the shipper portal.
By day 30, what can a shipper actually see when they log in?
One thing, working: a read-only, live shipment-status view your top shippers reach on one branded URL, pulled from the single system that holds your status today. Order number, carrier, current status, ETA, scoped so each shipper sees only their own orders. We build it in 1 to 3 weeks and run it live for 30 days against an outcome we set first: measurably fewer where-is-my-order calls and emails from the shippers who got the login. After the 30 days, the engagement graduates onto Starter ($295/mo) to keep the portal running, and inventory, history, and second-source sync layer in one tool at a time from there.
Do we have to replace our WMS?
No, and we will not pitch one. The pilot reads from whatever system holds your shipment status now, even if that system is old. The portal is a customer-facing layer on top. Your operational team uses the same WMS or TMS they used before.
Will the portal handle our smaller, less-tech-forward shippers?
The pilot focuses on the top shippers most likely to log in (typically the ones generating the most call volume). On the monthly, we add proactive exception emails for the shippers who would not log in. They get the same status pushed to them. Both routes coexist.
Does adding inventory or a second sync source cost extra later?
Your monthly is flat once the pilot graduates onto Starter. Small refinements to the running portal stay included. Adding live on-hand inventory, 30-day history with POD download, or a second sync source like carrier confirmations is a new tool, and we tell you about it openly before we build it. Plenty of 3PLs run a full year on Starter with just the status view, and that is fine with us.
See more transportation and logistics builds.
This build fits other operations in the same industry, with their own outcomes and metrics.
Transportation and Logistics industry hub →Other tools we have shipped.
A one-page map of your subscription stack and the waste hiding in it.
Over a few years you have signed up for 10 to 20 SaaS tools: CRM, accounting, project management, storage, e-signature, payroll, chat, and a pile of single-feature apps.
Inbound sales calls turned into CRM leads automatically.
Inbound calls flow into the shop across a mix of new-customer service requests, existing-customer service follow-ups, billing inquiries, supplier callbacks, and sales prospect inquiries.
Score calls against your key signals, write back to CRM.
The team's CRM holds deal records, contact data, and pipeline stages, but call activity gets logged manually after the fact.