Customer-360 shipper portal. A read-only shipment status login for your top shippers.
The 3PL's account manager or owner fields where-is-my-order calls and emails from shipper customers all day. To answer one, they pull data from a basic WMS export, the freight TMS or carrier tracking sites, and a pile of email confirmations, then cobble a status update together in Excel or reply by email. The data lives in three or four systems and one person's inbox.
It starts when a shipper logs in.
The moment that kicks off the workflow. Today this is the email someone reads, the call someone takes, the document someone walks across the office. The tool replaces the human router.
4 steps. The tool handles them.
- 01
We sync from your primary system
Pilot weeks 1 to 2: we wire up a live sync from the single system that holds your shipment status today (WMS or freight TMS). Live as the source allows, not a daily dump.
- 02
Each shipper gets a branded login
One URL per shipper, branded to your operation. They see only their own orders. No multi-tenant complexity in the pilot, just clean access for the top shippers you want self-serving today.
- 03
Read-only current shipment status
Order number, carrier, current status, ETA. Pulled live from your primary system. No inventory, no 30-day history, no multi-source sync in the pilot. That comes after.
- 04
Account manager handles real escalations
The routine "where's my order?" question answers itself. Your account manager picks up the calls that actually need a human.
30-day proof.
The pilot delivers one thing: a read-only shipment-status view your top shippers can log into instead of calling. We pick the single source that holds your status today (your WMS or your freight TMS) and wire a live sync to one branded login per shipper. By day 30, your account manager fields measurably fewer where-is-my-order calls and emails on the shippers who got the login.
From there it grows. On the monthly, the next tool layers in live on-hand inventory from your WMS. The one after adds 30-day shipment history with POD download. The one after pulls in carrier confirmations as a second source so the status view does not stop at the warehouse door. Eventually the destination is the full customer-360 portal the Solutions Library describes. The pilot is the first brick.
Your monthly is flat once the pilot graduates onto Starter. Small refinements to the running portal stay included. Adding inventory, history, or a new sync source is a new tool, and we tell you about it openly before we build it. Most 3PLs grow into Growth tier across the first year as more shippers get logged in and more views get added.
$800 pilot: a read-only shipment-status login for your top shippers, synced from your primary system. 1 to 3 weeks to build, 30 days live. After the pilot, the engagement graduates onto Starter ($295/mo). The portal grows from there as inventory, history, and additional syncs layer in.
Where this build fits, where it does not.
This fits small and mid-sized 3PLs, freight forwarders, and asset-light carriers whose shipper base is concentrated (the top 5 to 10 customers generate 60 to 80 percent of status-call volume). Typical fit: 10 to 50 truck regional carriers, asset-light 3PLs, freight brokerages with consistent shipper relationships, and warehousing-storage operations with a recurring shipper base. It does not fit one-time spot-market freight where every load has a different shipper, or carriers whose customers prefer phone contact as a service feature rather than a tax.
Built on top of what you already run.
The pilot reads from your single primary system (WMS or freight TMS) and serves a read-only status view to one branded shipper login. No second-source sync, no carrier confirmation parsing, no inventory pull in the pilot. As the tool grows on the monthly, inventory, 30-day history, carrier confirmation parsing, and additional sync sources get layered in one tool at a time. WMS migration is never required.
Specific questions buyers ask about this build.
What does the $800 pilot actually deliver, exactly?
A read-only, live shipment-status view your top shippers log into on one branded URL, pulled from the single system that holds your status today. By day 30, where-is-my-order calls and emails from the shippers who got the login drop measurably. From there, inventory, history, and second-source sync layer in one tool at a time on the monthly.
Do we have to replace our WMS?
No, and we will not pitch one. The pilot reads from whatever system holds your shipment status now, even if that system is old. The portal is a customer-facing layer on top. Your operational team uses the same WMS or TMS they used before.
Will the portal handle our smaller, less-tech-forward shippers?
The pilot focuses on the top shippers most likely to log in (typically the ones generating the most call volume). On the monthly, we add proactive exception emails for the shippers who would not log in. They get the same status pushed to them. Both routes coexist.
Will the monthly nickel-and-dime me?
Your monthly is flat. Small refinements to a running tool are included. Adding inventory, history, or a new sync source is a new tool, and we tell you about it openly before we build it. Most clients stay at their starting tier, and that is fine with us.
See more transportation and logistics builds.
This build fits other operations in the same industry, with their own outcomes and metrics.
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